Live chats - a tool that allows you to communicate with users in real time.
At the top there is a quick contact search window.
Switch between open and closed chats. After solving the client's question, the chat can be closed.
Sort by chat. You can view all chats, unread chats, chats that are registered to you (My). Click Others to view the chats of a specific operator.
After you switch to another operator, you will see notifications. To exit, click on the cross on the right.
The user channels are displayed on top, the current active channel is circled in yellow. You can switch between channels if necessary.
If the client's request is resolved, you can close this chat. A closed chat is not deleted or disappears, it is moved to the Closed section. The contact continues to receive messages from the bot and broadcast. If the contact texts to you, the chat with the entire history will move to the Open. The system has a report for building KPIs for closed chats.
